Who should have access to customer emails?
Customer-related emails can be an extremely valuable tool for improving business operations and strengthening relationships with customers. But if these emails are only accessible to those who need to see them, they lose much of their value.
That’s why it’s important to choose a customer-facing policy that provides the necessary access to see customer-related emails. In some cases, this may require making those emails accessible to everyone, rather than just certain employees.
When customers contact us, it’s incredibly valuable to be able to respond immediately and personally. Unfortunately, the current policy means we have to choose whether to spend time with a customer or help another customer, and often we have to do both.
This policy affects the level of service we can provide our customers, and the amount of time we spend with our family. It also affects our employees’ well-being, as we are required to respond to customers outside of our work hours and on the weekends.